Sancho's Dirty Laundry

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Online Shop Terms

Sancho's Dirty Laundry is an independently owned and operated retail outlet and online store.

The following terms apply to your access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and other documents referred to.

Sancho's Dirty Laundry reserves the right to make changes to this site and these terms and conditions at any time.



You may buy goods offered online by us through completing the order form and checkout process on our website. By placing an order, you confirm that all the information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties at our discretion.



You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot cancel it. Your receipt of an electronic order or other confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All orders are subject to acceptance by Sancho's Dirty Laundry, at our discretion.


Special Offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated,  a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms and Conditions before the special offer was terminated.



All prices are in Australian Dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.



The full payment for your order (including the product price and applicable delivery charges) is deducted from your Credit Card, Paypal, Bank Account on completion of your order. Delivery will commence once payment has been processed / validated.

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases, this may delay your order by a short period.



From time to time, very rarely there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or no longer available. Despite anything else in these Terms and Conditions, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a Credit Card / Paypal charged. If your Credit Card is charged for the purchase and we cancel the order, we will notify you and your credit card account for the amount charged.



All good are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your Credit Card / Paypal has been charged for an item that is out of stock, we will cancel your order and issue a credit to your Credit Card account / Paypal in the amount charged. If you order goods and some are not in stock, you agree that we many fill that part of your order for which stock is available.


Delivery + Shipping 

We use all reasonable effort to dispatch orders promptly and well packaged. We are not liable for any loss or damage resulting from carrier handling. Late delivery does not entitle you to cancel your order.

You have the option to choose a different delivery address than your billing address. For example, you may want to use your work address for delivery if your employer's workplace policies allow this. If you do not answer when the carrier tries to deliver your order, the carrier will generally leave a card. You must then contact the carrier directly to arrange re-delivery. Without limitation, Sancho's Dirty Laundry are not liable for any loss or damage as a result of you failing to contact the carrier within the time specified in any "article awaiting collection" notice left by the carrier at the time of the delivery.


Free Shipping Promotion

Occasionally, we may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special Offers and Error sections. You must pay any return freight costs on purchases deemed faulty, though faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.



If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.



Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms and Conditions.



Good ordered by you remain our property until you pay for them in full.


Product Warranties 

To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Sancho's Dirty Laundry.



If we issue you a voucher to redeem against the future purchase of goods, our Voucher Terms and Conditions apply.


Notices to You 

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.


Excusing Events

You acknowledge and agree that Sancho's Dirty Laundry are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms and Conditions by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.


Entire Agreement

These Terms and Conditions (including any terms or policies incorporated by reference) set out the entire agreement between you and Sancho's Dirty Laundry concerning its subject matter and supersedes all prior communications.



Sancho's Dirty Laundry may occasionally alter these Terms and Conditions by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms and Conditions only apply to goods ordered via the website after the alteration takes effect.